Support

Frequently asked questions

TECHNICAL INQUIRIES

BILLING AND MEMBERSHIPS

Can Jamzoom books be read on multiple devices?

Access Jamzoom from all modern smartphones and computer devices! Apple, Android, PC, and devices with built-in browsers have access to our content!

Are there multiple web browsers I can use to read?

Our site is accessible using all the major web browsers and mainstream devices. Specifically, we support the newest versions of Safari, Google Chrome, Firefox, Opera, Internet Explorer 8 or greater when used on the following operating systems, Windows Phone, Windows, Mac OS, iOS, Android, or Linux.

How can I fix a book I think is broken?

Notify our support staff and let us which book is causing trouble, as well as what device you are using. A support representative usually responds within 24 hours, after the technical staff looks into your issue.

What do I do with my other technical questions?

Please direct them to our support contact form. Inform us of the problems you are experiencing, and our support staff will respond as soon as we can, usually within 24 hours.

I can't access my book.

If you want to read books from our library, you have to first download Adobe Digital Editions. Download now.

I'm having difficulty using content. Is there a way to fix it?

If Jamzoom is giving you difficulty, we ask you please contact our support staff. Address the issue, category of the content (book, music), and title of the product causing issues. A Customer Service Representative will contact you within 24-48 hours after our technical staff troubleshoots the problem.

The site won't let me sign in. What do I do?

If your log in information isn't working, please contact one of our representatives and we will get to the bottom of it for you.

Is there a way to confirm my membership has been cancelled?

After cancelling your membership, a confirmation email is sent to the email used when creating your account. You can update your email on file with a live representative or by sending a request through our contact form. Follow up with a support representative if you do not receive a cancellation confirmation to your email. You may have to check your spam/junk mail.

I want to speak with a live representative or email support staff. How do I do it?

There are several ways to speak with a live representative. Call toll free at 1-855-416-9823 or send an email to support@jamzoom.com.

Why am I still being charged if I cancelled my membership?

If you successfully cancelled your membership and received a confirmation email, there should not be any further charges. Please contact one of our live representatives as soon as possible if there has been an error, so we can resolve the issue.

I would like to cancel my account. What do I do?

If you want to cancel your account, use our online cancellation form Click Here or contact our live representatives toll free at 1-855-416-9823.

How often should I expect content to be added to Jamzoom?

Our team works with diligence to ensure the most complete library possible. Check back frequently for new content, as it is added on a regular basis.

Can my Jamzoom account be used multiple devices?

As long as you can access the internet, Jamzoom is yours to explore from anywhere in the world, on as many devices as you'd like!

Looking for a title we don't seem to have?

We add content to our library every day. If there is something you would like to see added to the library, please send a request to requests@jamzoom.com.